Draft — this statement is not yet in effect.
Privacy Statement
Haiven Health works with your clinic to help you get ready for your care. Our assistant, Hailey, sends you reminders, answers your questions, and passes anything important to your care team. This statement explains what information we use and how we protect it.
In an emergency, call 911. Hailey and the patient app are not for emergencies.
We work for your clinic
Your clinic is your healthcare provider. We help them care for you, under a written agreement that requires us to protect your health information as the law (HIPAA) requires.
Your clinic’s Notice of Privacy Practices explains your rights over your health information. You can ask your clinic for a copy.
What information we use
- Your mobile phone number, so you can sign in and so we can text you.
- Information your clinic shares with us about your care, such as appointments, referrals, medicines, and health history.
- Messages you send to Hailey or your care team, by text, by phone, or in the app.
- Sign-in and security records, such as when you signed in, so we can keep your account safe.
How we use it
- To remind you about appointments and how to prepare for them.
- To answer your questions and pass them to your care team when needed.
- To help your care team keep track of your care.
Hailey is an AI assistant. A person on your care team reviews what Hailey does and makes the decisions about your care.
What we never do
- We never sell your information.
- We never use it for advertising.
- We never put health details in a text message or voicemail. We send a link to the patient app instead, where you sign in first.
Who we share it with
- Your clinic and care team.
- Companies that help us run the service, such as secure hosting, sign-in, and text messaging. They may use your information only to provide that service, and they must protect it.
- Others when the law requires it.
How long we keep it
We keep your information only as long as we need it to help with your care, as agreed with your clinic. After that, we delete it.
How we protect it
Your information is kept on secure systems. Only people who need it to help with your care can see it, and we keep a record of who views it.
Your choices
- You do not have to use the patient app. Your clinic can still reach you in the usual ways.
- To see or correct your health information, contact your clinic.
Changes to this statement
If we change this statement, we will update it here and change the date at the top.
Questions
Email us at [privacy@haiven.health], or write to [Haiven Health legal name, postal address].